Responsibilities

•Serve as the Single Point of Contact (SPOC) for Target Function(s) and regions/countries to gather ongoing needs and facilitate delivery of solutions, answers to business questions, process refinement, innovation and learning needs.

•Provide consultation based on business, technical and process experience on how to optimize functional delivery.

•Build relationships at all levels within target function(s) so that to become a trusted partner and advisor.

•Proactively seek out opportunities where data/tool/system/technology can be inserted to improve decision making, processes and business operations which could be simplified, formalized or automated.

•Drive collection of requirements for any ad hoc business questions, new tool builds, process improvements, learning needs, etc.

•Socialize, Educate and Train on services and solutions available

•Bring ideation, innovation and Problem Solving to tackle business problems and to improve ways of working.

•Translate back functional needs/feedback to appropriate arm of G-DIM and help with solutioning.

•Develop, Maintain and Align a "Living" Key Account Management Plan with Functional Leadership

•Define KPIs to assess Performance, Adoption & Benefits of G-DIM Services within Line Function

•Support inspection readiness activities as needed

Requirement: 

1. Bachelor's DegreeLife Sciences, Business Administration, Finance, Human Resource Management, Information Technology, Organizational Leadership or equivalent work experience required. Master's DegreeLife Sciences or Information Systems preferred.

2. Supporting target global R&D line function(s) with understanding of processes, and systems required.

3. Demonstrated ability to influence at all organizational levels through clear, concise, and impactful verbal and written communication skills in Chinese and English required

4. Experience in a business partnership providing consultation and solutioning required

5. Global experience serving as the liaison between Business & IT, translating business needs into technical solutions and technical jargon into business speak required

6. Experience drafting effective communications to stakeholders of all levels required

7. Experience establishing and dissecting global business processes, cross-functionally in alignment with industry Regulations required

8. Experience as a System or Process SME or helping to drive requirements, build and implementation of solutions within the business preferred

9. Global experience as a consultant or a business relationship/customer facing role preferred

10. Proven ability to work in a global and highly matrixed environment preferred

11. Experience building partnerships, collaboration and cross-functional initiatives required

12. Knowledge of key industry regulations relating to R&D practices required